If you’ve got a question about our service, please take a look at our FAQs below.
If you can’t find the info you’re looking for, please call us on 01691 664610 and one of the team will be more than happy to help you.
Ordering & Payments
What types of cards do you accept?
We currently accept Visa, Visa Debit, MasterCard and American Express payments via our website
What is the minimum order quantity?
Our minimum order is 500 litres. Unfortunately, we don’t offer deliveries for less than 500 litres so that we can ensure our customers receive the best value from our services.
Do I need to pay VAT?
There is 5% VAT on all heating oil deliveries for domestic customers to their homes. For commercial customers, including farms, there is 5% VAT on orders less than 2,300 litres. For deliveries greater than 2,301 litres, commercial customers pay 20% VAT on the whole delivery.
Delivery
How big are your delivery vehicles?
Our standard delivery vehicles are 6 wheelers, however, we can usually accommodate customers who can’t accept our larger tankers with our smaller, 4 wheelers instead. If you require a smaller tanker for delivery, please call us to arrange this on 01691 664610.
What if I’m not at home when you deliver my fuel?
We don’t need you to be at home for a delivery, as long as our driver can access your tank easily and as long as it isn’t locked.
Where’s my order?
If your order hasn’t been delivered when you expected, please check your order confirmation email. This will show you the time period in which your order is due to be delivered. If there is a problem, please call our support team on 01691 664610
Heating Oil
What type of oil do I need?
The vast majority of boilers run on 28 Second Kerosene. This is also commonly referred to as kerosene, heating oil or burning oil – these are just different names for the same fuel.
Why do fuel prices change?
The wholesale price which we buy your heating oil at constantly fluctuates. We continuously monitor the wholesale price of the heating oil we supply and we buy from all of the major oil companies to ensure we can offer you the best prices possible.
Why do fuel prices change?
The wholesale price which we buy your heating oil at constantly fluctuates. We continuously monitor the wholesale price of the heating oil we supply and we buy from all of the major oil companies to ensure we can offer you the best prices possible.
Cancellations & Refunds
How do I cancel my order?
You can cancel an order up to 12 hours before your delivery slot. If you need to cancel your order, please call our support team as soon as possible on 01691 664610, between 8am-6pm, Monday to Friday.
Using The Website
I’ve forgotten my password
If you’ve already registered a account, you can login during the checkout process to make ordering even easier. If you can’t remember your password, click the ‘I’ve forgotten my password’ link underneath the ‘Login now’ butoon during checkout. Then follow the instructions to reset your password.
I’ve forgotten my password
If you’ve already registered a account, you can login during the checkout process to make ordering even easier. If you can’t remember your password, click the ‘I’ve forgotten my password’ link underneath the ‘Login now’ butoon during checkout. Then follow the instructions to reset your password.
How do I create an account?
After you place your first order, you will be asked if you would like to save your details for next time.
If you’d like to create an account, simply enter a secure password, then repeat it to confirm and click on ‘Create My Account’. You will then be able to save your order details to make future ordering easier.
How do I contact you?
You can contact us via the phone on 01691 664610, between the hours of 8am-6pm, Monday to Friday. You can also contact us via our handy online contact form and we’ll get back to you.